Contact Information

Last updated: 16 July 2026

Company details

WAKABA Matcha & Tea GmbH
Hansaallee 113
40549 Düsseldorf
Germany

Managing Director: Asuka Ohashi

Email: info@matcha-wakaba.com

Register court: Local Court of Düsseldorf
Commercial register number: HRB 112717

VAT identification number: DE462637113

Business enquiries

Our online store is intended exclusively for business customers.

For wholesale account applications, product enquiries, sample requests, pricing information or questions regarding an existing order, please contact us by email.

Email: info@matcha-wakaba.com

When contacting us about an existing order, please include your order or invoice number.

Returns and complaints

Please contact us before returning any goods.

The address stated above is not automatically an authorised return address. Returns must be approved in advance and may be sent to a different warehouse or fulfilment location.

For further information, please refer to our Returns, Refunds & Complaints Policy.

Availability

We process business enquiries during our normal business hours from Monday to Friday, excluding public holidays in North Rhine-Westphalia.

Response times may vary depending on the nature and scope of the enquiry.

Further legal information

Further information about the company can be found in our Legal Notice / Imprint.

Information about the processing of personal data can be found in our Privacy Policy.